Privacy Policy

Privacy Policy

This Privacy Policy describes how Mave ("we," "us," or "our"), operated by MAVEHEALTH LLC, collects, uses, and shares your personal information when you visit or make a purchase from trymave.co (the "Site").

Information We Collect

Information you provide directly:

  • Contact details: name, email address, phone number, shipping and billing address
  • Order information: products purchased, payment details (processed securely by our payment providers — we never store full card numbers)
  • Account information: login credentials if you create an account
  • Communications: messages you send us via email, chat, or forms, including any health-related information you voluntarily share with our support team
  • Marketing preferences: email and SMS opt-ins

Information collected automatically ("Device Information"):

  • Browser type, IP address, time zone, and device information
  • Cookies and similar technologies that track how you browse and interact with the Site
  • Referral source (how you arrived at our Site)

How We Use Your Information

  • To fulfill orders: processing payment, arranging shipping, sending order and shipping confirmations
  • To communicate with you: responding to support requests, sending service updates
  • To send marketing: email and/or SMS marketing where you have opted in (you can unsubscribe at any time via the link in any email or by replying STOP to texts)
  • To improve our Site: analyzing how customers browse and shop so we can improve the experience
  • To advertise: showing you relevant ads and measuring their effectiveness (see "Behavioral Advertising" below)
  • To prevent fraud: screening orders for potential risk or fraud

Sharing Your Information

We share your personal information with third-party service providers who help us operate our business:

  • Shopify — powers our online store (Shopify's privacy policy)
  • Payment processors — to securely process transactions
  • Fulfillment and shipping partners — to deliver your orders
  • Email/SMS platforms — to send communications you've opted into
  • Analytics and advertising partners — including Google Analytics and Meta (Facebook/Instagram), as described below

We may also share information to comply with applicable laws, respond to lawful requests (such as a subpoena or warrant), or protect our legal rights.

We do not sell your personal information for money. Some sharing with advertising partners may be considered a "sale" or "sharing" under certain state laws — see "Your Rights" below for how to opt out.

Behavioral Advertising

We use your information to serve you targeted advertisements. For example:

  • We use the Meta Pixel and similar tools to show you ads on Facebook and Instagram and to measure ad performance
  • We use Google Analytics to understand how customers use our Site

You can opt out of targeted advertising through:

Cookies

We use cookies to keep your cart working, remember your preferences, and understand Site usage. You can control cookies through your browser settings, though disabling them may affect Site functionality.

Health Information

Mave is a dietary supplement brand. We do not require you to share health information to make a purchase. If you voluntarily share health-related details (for example, in a support email or review), we treat that information with heightened care, use it only to respond to you and improve our products, and never use it for advertising targeting.

Data Retention

We retain your order information for our records unless and until you ask us to delete it. Marketing data is retained until you unsubscribe or request deletion.

Your Rights

If you are a resident of the European Economal Area or the UK (GDPR): you have the right to access, correct, port, or delete your personal data, and to object to or restrict processing. Note that your data may be transferred outside of Europe, including to the United States, to fulfill your order.

If you are a California resident (CCPA/CPRA): you have the right to know what personal information we collect, request deletion, correct inaccuracies, and opt out of the "sale" or "sharing" of personal information. We do not discriminate against customers who exercise these rights.

To exercise any of these rights, email us at support@trymave.co with the subject line "Privacy Request." We will respond within the timeframe required by applicable law.

Minors

The Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The current version will always be posted on this page.

Contact Us

For questions about this Privacy Policy or our privacy practices:

Email: support@trymave.co

Updated on July 4, 2026